Table of Contents

PART I: OPERATIONS MANAGEMENT 1

1 Introduction to Operations and Supply Chain Management 1

S1 Operational Decision-Making Tools: Decision Analysis 33

2 Quality Management 52

3 Statistical Process Control 107

S3 Operational Decision-Making Tools: Acceptance Sampling 150

4 Product Design 158

5 Service Design 192

6 Processes and Technology 228

7 Capacity and Facilities Design 259

S7 Operational Decision-Making Tools: Facility Location Models 298

8 Human Resources 317

S8 Operational Decision-Making Tools: Work Measurement 350

9 Project Management 367

PART II: SUPPLY CHAIN MANAGEMENT 422

10 Supply Chain Management Strategy and Design 422

11 Global Supply Chain Procurement and Distribution 451

S11 Operational Decison-Making Tools: Transportation and Transshipment Models 477

12 Forecasting 498

13 Inventory Management 558

S13 Operational Decision-Making Tools: Simulation 594

14 Sales and Operations Planning 610

S14 Operational Decision-Making Tools: Linear Programming 648

15 Resource Planning 679

16 Lean Systems 722

17 Scheduling 759

APPENDIX A?Solutions to Selected Odd-Numbered Problems

INDEX 805