Help Desk - Fishpond.co.uk

How do I place an order with Fishpond.com?

Save 25 - 50% more

Fishpond combines purchases from our customers from all over the world to bring you even better prices on a range of best selling items - with Group Buy you'll usually save an extra 25% - 50%.

Really easy to do - just checkout as normal

You purchase a Group Buy item in the same way as a normal product, and once the required number of purchases have been made, we will send you an email to confirm the delivery date of your product.

Fishpond combines purchases from customers all over the world

Group Buys can be completed by anyone - family, friends (RW or FB), twitter followers, or other Fishpond customers from Sydney, Hong Kong, LA, Christchurch, London, or anywhere else in the world.

You don't get charged until the purchase is confirmed

We don't charge you until the purchase is confirmed, so if the purchase doesn't go ahead, you don't get charged - there's no risk for you.

Cancel at anytime

You can cancel your Group Buy at anytime with no fee. If we don't get enough purchases of the product within two weeks, we'll automatically cancel your order for you - and you can choose to buy the product as a single item.

Share with your friends

So if you see an awesome product at a low price, share it with your friends and everyone gets a great deal!

Can't find the answer to your question?

Send us an email and we'll respond within 48 hours.

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Announcements

21/3/17 - USA Delivery Delays

Customers are advised to expect mail and parcel delivery service disruptions across parts of the USA, due to severe weather conditions.

Delivery will be attempted when it is safe to do so, however customers may experience some minor delays.

We apologise for any inconvenience.