About the Author

Mike Wash is a top management consultant, who has been advising major organisations such as Cathay Pacific Airways, ABS Group and the Environment Agency for many years. His company, MWA Quality Consultants was first established in 1989 and since then he has acquired a reputation for confronting change at the most senior levels and supporting the development of 'the learning organisation' worldwide.

Reviews

"As someone who is regularly involved with managing and communicating change in large complex organisations, I have found Mike's tools and techniques to be invaluable. I use them everyday in my working and personal life and find they help me to achieve the things I want to achieve. The processes he has helped me to use get right to the heart of what's really going on in an organisation and have helped me to find solutions that I wouldn't have otherwise. The biggest benefit has been how his methods have helped me to ensure that people who could possibly have been part of a problem have actually become part of the solution." Suzanne Hughes, Regional Corporate Affairs Manager, Environment Agency - North West "The best consultants don't just give you what they have got, they give you what you need. In all the year's I have known Mike I have found him incredibly resourceful in finding an approach that fitted the question we had as a business, those resources are shared here in a no nonsense guide to getting things done in organisations." Graham Higgins, Head of Learning & Development, Cathay Pacific Airways "Mike Wash is a highly responsive consultant with a track record of working within complex environments. He has helped us introduce our 'Excellence through Learning' programme across the whole organisation aimed at delivering culture change and sustainable performance improvement. The Trust won the 2006 National HRM awards for developing a Learning Organisation approach toward organisational change." Tony Bell, Chief Executive, Royal Liverpool Children's NHS Trust - Alder Hey