Mark Graham Brown Manhattan Beach, California, USA. Jonathan Craig
Praise for Previous Editions of this Classic Guide:Our members and
applicants rely heavily on Mark Graham Brown’s book to help them
implement the most current Baldrige Award criteria. This book is a
‘must’ for anyone who is serious about achieving performance
excellence.—Thomas Hinton, President, California Quality Awards
Baldrige Award Winning Quality by Mark Graham Brown provides
insight into what the Baldrige examiners are looking for and
consider ‘best in class.’ Additionally, the examples of what other
companies are doing are invaluable by providing ideas to consider
within your own company — almost a mini-benchmark opportunity.
Ideas for how to best present your information are helpful and can
be used in day-to-day organization and tracking of processes and
services.—Joyce Manigold, Vice President, Human Resources, Shea
Homes Arizona
Using the Malcolm Baldrige criteria to improve your business makes
bottom-line sense. Using Mark Graham Brown’s book to improve your
business can compound your results. Mark brings real-world best
practices to your desk, making it easier for your company to
identify improvement opportunities.—Mark A. Naig, Operational
Development Specialist, Ericsson, Inc.
|
Ask a Question About this Product More... |
|
