Foreword ix Introduction: Problem Solving for the Challenges of the Twenty-First Century xiii Chapter 1 Learn the Bulletproof Problem Solving Approach 1 A straightforward seven-step process is the key to bulletproof problem solving. Chapter 2 Define the Problem 31 Take time upfront to fully understand the problem and its context. Chapter 3 Problem Disaggregation and Prioritization 49 Cleave the problem into manageable parts. Chapter 4 Build a Great Workplan and Team Processes 87 Drive your workplans from hypotheses to action for efficient problem solving. Chapter 5 Conduct Analyses 111 Start with summary statistics and heuristics to find simple answers to complex problems. Chapter 6 Big Guns of Analysis 135 Employ sophisticated tools of analysis with confidence when they are needed. Chapter 7 Synthesize Results and Tell a Great Story 179 Synthesize your analysis and turn it into a compelling narrative. Chapter 8 Problem Solving with Long Time Frames and High Uncertainty 195 Add tools to address issues of long time frames and uncertainty. Chapter 9 Wicked Problems 235 Unpick wicked problems to yield surprising insights. Chapter 10 Becoming a Great Problem Solver 253 The magic of the bulletproof process is now yours. Appendix: Blank Worksheets for You to Try 259 About the Authors 265 Acknowledgments 267 Index 271
Charles Conn is CEO of the Rhodes Scholarships in Oxford. Previously, he was a Partner at McKinsey & Company, led a technology start-up to its IPO, and was an early team lead at the Gordon & Betty Moore Foundation in San Francisco. Robert McLean is Director Emeritus at McKinsey and Company. He led the Australian and New Zealand McKinsey practice for eight years and served on the firm's global Director's Committee.