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The Business Communication Handbook


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Table of Contents

Part 1 Communication foundations for the digital era 1. Understanding communication practices 2. Develop emotional intelligence and interpersonal intelligence 3. Adapt to change in the digital era 4. Develop communications skills for employment Part 2 Communication strategies in the workplace 5. Organise workplace information 6. Manage work priorities and professional development 7. Deliver presentations and speeches 8. Develop negotiation and conflict management skills 9. Implement and monitor a safe workplace Part 3 Communication with customers 10. Deliver and monitor services to address customer needs 11. Manage customer engagement Part 4 Communication through documents 12. Analyse and present research information 13. Communicate using graphics and visual aids 14. Effective business writing 15. Writing business letters 16. Write short reports 17. Write long reports 18. Write technical documents and proposals 19. Record keeping Part 5 Communication across the organisation 20. Develop effective workplace relationships 21. Manage team effectiveness 22. Lead and develop teams and individuals 23. Organise and manage meetings MindTap-only chapter Implement and monitor environmentally sustainable work practices

About the Author

Nicole Hopwood holds a Graduate Diploma of Management, a Bachelor of Economics (Accounting Major) from the University of Sydney, and is a Certified Practising Accountant (CPA). She has worked across a number of industries including Professional Services where she specialised in Business Reconstruction and Insolvency; Banking, and Telecommunications. Judith Dwyer has worked in education and training for many years. Her specialisation in cross-industry management and communication studies provided invaluable experience for her role as Managing Director of a nationally recognised Registered Training Organisation, and she taught communication skills to business students within the TAFE and VET sector for more than 20 years. Judith is the author of many bestselling textbooks, and holds a Master of Management (Public), Business Administration and Management from the University of Technology Sydney; a Bachelor of Economics from the University of New England; and a Diploma in Education from the University of Newcastle.

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