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Certificate in Higher Education
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Table of Contents

Effective Team Working and Communication
Introduction to Teams - B. A. Griffiths & E. B. Dunham (2015)
Team Design - B. A. Griffiths & E. B. Dunham (2015)
Communiction - B. A. Griffiths & E. B. Dunham (2015)
Verbal and Non-Verbal Communication - K. M. Quintanilla & S. T. Wall (2017)
Listening - K. M. Quintanilla & S. T. Wall (2017)
Business Skills and Research Methods
Technology and Media - S. Duck & D. T. McMahan (2016)
Conducting a Literature Review - J. Wilson (2013)
Using Secondary Data - J. Wilson (2013)
Problem Solving and Decision Making
Introduction - S. Williams (2002)
Strengthening Teams and Conducting Meetings - K. M. Quintanilla & S. T. Wall (2017)
Organizational Systems Thinking - J. Ziegenfuss (2001)
Professional Career Development
Resumes, Interviews and Negotiation - K. M. Quintanilla & S. T. Wall (2017)
Finding Work - J. Neugebauer & J. Evans-Brain (2016)
Workplace Learning and Development - J. Neugebauer & J. Evans-Brain (2016)
Graduate Skills - P. Dowson (2015)
Business Planning and Market Strategy
Writing and Pitching a Business Plan - E. Valentin (2015)
Raising Capital and Choosing a Business′ Legal Structure - E. Valentin (2015)
Journal Articles
Developing Communication Management Skills: Integrated Assessment and Reflection in an Experiential Learning Context - D. Cyphert, E. N. Dodge & L. K. Duklos (2016)
Working Better Together? Empowerment, Panopticon & Conflict Approaches to Teamwork - M. Crowley, J. C. Payne & E. Kennedy (2014)
Interpersonal Communication in the Workplace: A Largely Unexplored Region - S. H. Dekay (2012)
Soft Skills and Employability: Evidence from UK Retail - D. Nickson, C. Warhurst, J. Commander, S. A. Hurrell & A. Cullen (2012)
Writing a Successful Business Plan - A. B. Haag (2013)
Left to Their Own Devices: College Students′ "Guilty Pleasure" Media Use and Time Management - E. Panek (2013)
Executive Perceptions of the Top !0 Soft Skills Needed in Today′s Workplace - M. M. Robles (2012)
Teaching Teamwork and Problem-Solving Concurrently - S. M. Goltz, A. B. Hietapelto, R. W. Reinsch & S. K. Tyrell (2008)

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