Foreword by Simon T. Bailey Preface Acknowledgments About the Authors 1. Coaching Conversations: The Link to Change What Is a Coaching Conversation? Why Our Brains Need Coaching Why Trust Matters Holding Difficult Conversations Moving Toward Coaching Conversations Summary Reflections for Practice 2. Coaching, Mentoring and the Leadership Continuum Leadership Practices Continuum How the Continuum Works in Practice Being a Coach-Like Mentor The Case for Being Coach-Like Summary Reflections for Practice 3. Committed Listening Listening Assessment Moving to Action Components of Committed Listening Verbal and Nonverbal Communication Value Silence Unproductive Patterns of Listening Listen Without Obligation to Act Summary Reflections for Practice 4. Powerful Speaking and Questioning Expressing Positive Intent Avoid Advice Ask Powerful Questions Summary Reflections for Practice 5. Reflective Feedback The Importance of Feedback Three Types of Feedback Options for Offering Meaningful Feedback Responding-on-the-Fly Framing an Important Conversation Using Reflective Feedback Journal Reflection About an Important Upcoming Conversation Using the Reflective Feedback Frame to Support Excellence Reframing Resistance Summary Reflections for Practice 6. Moving to Action: A Way of Being The Basic Framework Study 1: Using the Reflective Framework in a Supervisory Coaching Conversatio Study 2: Using the Reflective Framework for Large Scale Challenges Next Steps Summary Reflections for Practice Appendices Appendix A: Powerful, Open-Ended Questions Appendix B: Reflective Feedback Appendix C: Reframing Resistance Appendix D: Reflective Feedback Framework for Coaching Conversations References Index
Consulting Description Linda Gross Cheliotes has over 38 years of successful educational experience, including fourteen years as a school administrator. As principal, she transformed her underperforming school to a National Blue Ribbon School of Excellence. She was named a National Distinguished Principal in 2002 and holds a doctorate in Organizational Leadership. For the past two years, Dr. Gross has been a coach and trainer with Coaching for Results, Inc, a national consortium of school leadership coaches. She is a founding member and coach for NAESP's principal mentor certification program. Dr. Gross currently works with the New York City Council of School Administrators' Educational Leadership Institute, providing professional development for assistant principals who aspire to become principals. She has presented numerous professional development programs at the national, state, and local levels. Dr. Gross is a member of the International Coach Federation and the National Association of Elementary School Principals. Consulting Description Marceta Reilly, PhD, has 42 years of experience in education, moving from teacher to principal to school superintendent in Kansas. Her vision and passion were to create schools that were welcoming to students and families, and centers of learning and success for the entire community. Dr. Reilly is now a leadership coach and has the Professional Certified Coach (PCC) credential from the International Coach Federation. She is a founding member of Coaching for Results, Inc., and dedicated to partnering with school leaders who are doing transformational work. She uses coaching conversations to help her clients gain insight and confidence, and she helps build their capacity to be extraordinary leaders, based on their individual, innate strengths. Dr. Reilly regularly conducts workshops about coaching conversations. She is a frequent speaker at state and national conferences, and has been invited to present these ideas to audiences in China (2007) and India (2009). Learn more at http://marcetareilly.com/leadership-that-inspires.