Table of Contents
Introduction.
1. An Emotional Intelligence Approach to Coping with Toxic
Managers and Subordinates.
Informed Consent for Those Who Read This Book. Emotional
Intelligence Approach. Developing Your Emotional Intelligence.
Roots of Toxic Behavior. Why Understand Difficult People? Myths
Rationalizing Destructive Behavior. Further Reading.
NARCISSISTIC MANAGERS.
Definition of Narcissism.
Origins of Destructive Narcissism.
Healthy Self-Esteem Versus Destructive Narcissism.
Types of Narcissistic Managers.
Factors Worsening Narcissism.
Overview.
Additional Material.
2. Grandiose Managers.
Organizational Impact of Grandiose Managers. Origins of
Grandiosity. Emotional Intelligence Approach to Grandiose Managers.
Conclusion. Your Turn. Further Reading. Endnotes.
3. Control
Freaks.
Emotional Intelligence Approach to Control Freaks. Conclusion. Your
Turn.
4. Paranoid Managers.
Origins of Paranoia. Impact of Paranoid Managers. Emotional
Intelligence Approach to Paranoid Managers. Conclusion. Your Turn.
Further Reading.
UNETHICAL MANAGERS.
5. Antisocial Managers.
Emotional Intelligence Approach to Antisocial Managers. Conclusion.
Your Turn. Further Reading.
6. Unethical Opportunists.
Organizational Impact. Emotional Intelligence Approach to Unethical
Managers. Conclusion. Your Turn. Further Reading.
Aggressive Managers.T
The Many Faces of Aggression.
Overview.
7. Ruthless Managers.
Emotional Intelligence Approach to Ruthless Managers. Conclusion.
Your Turn. Further Reading.
8. Bullying Managers.
Impact of Bullies. Emotional Intelligence Approach to Bullying
Managers. Conclusion. Your Turn. Further Reading.
9. Homicidal
Managers.
Conclusion. Your Turn. Further Reading.
10. Sexual
Harassment.
Judging if It Is Sexual Harassment. Emotional Intelligence Approach
to Dealing with Sexual Harassment. Dating and Flirting at Work.
Conclusion. Your Turn. Further Reading.
11. Chauvinists Needing
Diversity Training.
Why Do People Harass and Discriminate Against Others? Emotional
Intelligence Approach to Chauvinistic Behavior. Conclusion. Your
Turn. Endnote.
12. Volatile Managers.
Origins of Volatile Behavior. Factors Fostering Volatility.
Organizational Impact of Volatile Managers. Emotional Intelligence
Approach to Dealing with Volatile Managers. Diffusing the
Situation. Dealing with Your Own Feelings. For HR and Senior
Managers. Conclusion. Your Turn. Further Reading.
13. Frantic
Colleagues.
Emotional Intelligence Approach to Frantic Managers. Conclusion.
Your Turn. Further Reading.
14. Underpinnings of
Aggression.
Three Theories on Aggression. Factors Modulating Our Aggression.
Psychiatric/Emotional Problems. Culture and Aggression. Group
Dynamics. Why We Let Ourselves Become Aggressive. Conclusion.
Further Reading.
15. Surviving Aggression.
Organizations and Aggressive Managers. Aggression Versus
Assertiveness. Coping with Aggressive People. Containing Our
Aggression: Avoiding Self-Sabotage. Conclusion. Further Reading.
RIGID MANAGERS.
The Many Flavors of Rigid Managers.
Rigid Managers and Aggression.
Overview.
Further Reading.
16. Compulsive Managers.
Underlying Psychodynamics. Origins of Obsessive-Compulsive
Personality Style. Emotional Intelligence Approach to Compulsive
Managers. Conclusion. Your Turn. Further Reading.
17.
Authoritarian Managers.
Emotional Intelligence Approach to Authoritarian Managers.
Conclusion. Your Turn. Further Reading.
18. Dictatorial
Managers.
Emotional Intelligence Approach to Dictatorial Managers.
Conclusion. Your Turn.
19. Oppositional Coworkers.
Emotional Intelligence Approach to Oppositional Coworkers.
Conclusion. Your Turn.
20. Passive-Aggressive Managers.
Emotional Intelligence Approach to Passive-Aggresive Managers.
Conclusion. Your Turn.
21. Organizational Impact of Rigid
Managers.
How Rigid Managers Impact Companies. How Rigid Managers Can Rise in
Organizations. Organizational Factors Promoting Rigidity in
Managers. Ameliorating the Problem. Conclusion.
IMPAIRED MANAGERS.
Overview.
Further Reading.
22. ADHD.
Impact of ADHD on Managers. Managing ADHD. Dealing with Managers
with ADHD. Conclusion. Further Reading.
23. Anxiety.
Generalized Anxiety Disorder. Social Phobia. Panic Disorder. Simple
Phobia. Obsessive-Compulsive Disorder. Treatment of Anxiety
Disorders. Conclusion. Further Reading.
24. Depression.
A Common Problem Often Ignored. Impact of Depression. Origins of
Depression. Bereavement. Dealing with Depression. Dealing with
Depressed Colleagues. Conclusion. Your Turn. Further Reading.
25. Posttraumatic Stress Disorder.
Treatment. Dealing with Traumatized Colleagues. Conclusion. Further
Reading.
26. Burnout.
Dealing with the Risk of Burnout. Conclusion. Your Turn. Further
Readings.
27. Bipolar Disorder.
Dealing with Managers with Bipolar Disorder. Conclusion. Further
Reading.
28. Alcohol and Drug Abuse.
Organizational Factors Affecting Substance Abuse. Primer on the
Treatment of Alcohol and Drug Abuse. Conclusion. Further Reading.
VI. DEVELOPING AND HARNESSING EMOTIONAL INTELLIGENCE.
Overview.
Further Reading.
29. Developing Your Emotional Intelligence.
Personal Responses to Toxic Behavior: Growing Your Emotional
Intelligence. Controlling Our Interpretation of Events. Dealing
with Your Own Feelings. Conclusion. Your Turn.
30. Using
Emotional Intelligence to Develop Your Company.
Organizational Responses to Toxic Managers. The Many Faces of
Narcissism. Weighing the Pros and Cons of Narcissistic Managers.
Keeping the Barbarians Outside the Gates. Conclusion. Your Turn.
Endnote.
Addendum.
Index.Promotional Information
Many managers engage in destructive behavior that does considerable
harm to their subordinates, their organization and eventually
themselves. Whether they are narcissistic, unethical, rigid or
aggressive, or simply depressed/anxious/burned out, working with
them can be a nightmare. Moreover, they can do serious damage to
their organizations by diverting energy from productive work,
damaging cooperation and knowledge sharing, impairing retention of
the best people, weakening morale, and making poor business
decisions. In Coping with Toxic Managers, psychiatrist and
organizational consultant Dr. Roy Lubit shows you how to develop
your emotional intelligence and protect yourself and your
organization from the destructive impact of toxic managers. While
there are many organizational consultants who utilize psychological
insights in their work and psychologists who consult to
organizations, Dr. Lubit's depth of training and experience in
psychiatry, organizational behavior and organizational consulting
provides a basis for unique insights
About the Author
Dr. Roy H. Lubit trained in psychiatry at Yale, wrote a Ph.D.
dissertation on organizational learning at Harvard, researched
organizational behavior at Columbia Business School, and taught
organizational behavior at the City University of New York's
Zicklin School of Business. He is a senior consultant to the Center
for Social and Emotional Education and a member of the Consortium
for Research on Emotional Intelligence in Organizations.
His professional training and extensive experience in both
psychotherapy and organizational dynamics are very unusual. Many
people are trained in one of these areas and do some work in the
other. Deep involvement in both provides a foundation for unique
insights.
Dr. Lubit coaches executives; runs leadership workshops;
consults to corporations, governmental agencies, and law firms on a
variety of organizational issues; and conducts research on
fostering emotional intelligence. Dr. Lubit has appeared widely on
TV and radio and presented numerous times at professional
conferences.