Table of Contents

- About the Authors
- Preface
- Describing Today's Parents
- What is Wrong With These Parents, Anyway?
- Building Credibility - Everyone Wants to Associate with a Winner
- Positive Communication with Parents - An Ounce of Prevention
- Listen, Learn, and Cultivate
- Never Let Them See You Sweat
- What if the Parent is Right?
- The Best Way to Get in the Last Word
- Do You Feel Defensive? If So, Something is Wrong
- Delivering Bad News - Hey, I'm Just the Messenger
- But, I Did Get a Good Deal . . . Examining the Car Salesman
- What if They Use the "F" Word . . . Fair?
- Focus on the Future
- Understanding Parental Involvement
- Increasing Parental Involvement with School
- Increasing Parental Involvement At Home
- Parting Thoughts
- References