Foreword by Michael Doyle xv
Introduction to the First Edition xxi
Introduction to the Third Edition xxv
Part I: Grounding Principles
1 The Dynamics of Group Decision-Making 3
2 Participatory Values 23
3 Introduction to the Role of Facilitator 31
Part II: Facilitator Fundamentals
4 Facilitative Listening Skills 41
5 ChartWriting Technique 65
6 Brainstorming 79
7 Tools for Managing Long Lists 87
8 Facilitating Open Discussion 99
9 Alternatives to Open Discussion 113
10 Effective Agendas: Design Principles 145
11 Effective Agendas: Desired Outcomes 161
12 Effective Agendas: Process Design 177
13 Dealing with Difficult Dynamics 197
14 Classic Facilitator Challenges 215
Part III: Sustainable Agreements
15 Principles for Building Sustainable Agreements 229
16 Inclusive Solutions in Real Life 239
17 Creative Reframing 253
Part IV: Facilitating Sustainable Agreements
Introduction to Part Four 262
18 Facilitating in the Divergent Zone 265
19 Facilitating in the Groan Zone 279
20 Facilitating in the Convergent Zone 295
21 Teaching a Group About Group Dynamics 309
Part V: Reaching Closure
22 The Significance of Clear Decision Rules 323
23 Striving for Unanimity 333
24 Reaching Closure Step By Step 347
25 Facilitating Sustainable Agreements 363
Photocopying Policy 373
Bibliography 375
Acknowledgments 381
The Authors 387
Index 389
Covision 399
Community At Work 400
Training from Community At Work 401
Sam Kaner, Ph.D.?is the founder of the consulting firm Community At Work, and he has been its Executive Director since 1986.?He ?is regarded as one of the nation's leading experts on?facilitation. Over the past 20 years he has repeatedly been?a?featured speaker at the annual conferences of several professional associations, including the National Organization Development Network and the International Association of Facilitators. His corporate clients have included?Hewlett-Packard, Price Waterhouse, Visa International, Charles Schwab and Company, and many other Fortune 500 companies. His public sector clients have included the California Supreme Court, the March of Dimes, Special Olympics, Annie E Casey Foundation and many schools, community-based organizations and government agencies.
Lenny Lind?is president of CoVision, Inc. He is the co-developer of Council, a groupware system designed for facilitators.
Catherine Toldi,?M.A. is a freelance collaboration specialist.
Sarah Fisk, PhD is a clinical psychologist, a seasoned facilitator, and a designer of participatory processes. She has been a featured speaker of the annual conferences of the National Organization Development Network and the International Association of Facilitators as well as an adjunct professor at California Institute of Integral Studies. Sarah's corporate clients have included Hewlett-Packard, Agilent, Visa International, Mercer Human Resource Consulting, Inc. and many other Fortune 500 businesses. Her public sector clients have included the March of Dimes, the Charles and Helen Schwab Foundation, EarthIsland Institute, City of Edmonton, Alberta, and numerous educational and government agencies and community based organizations. Sarah has been a senior consultant with Community At Work since 1996.
Duane Berger, M.A. is co-founder of the Resource Center for Consensus Decision-Making.
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