About the Author ix Testimonials xi Introduction xiii Acknowledgments xxi Part I: Change-Why the Need and How to Lead Chapter 1: Getting Your Finance Team Future Ready 3 Chapter 2: Leading and Selling the Change 17 Part II: To Be Completed Before the Next Month-End Chapter 3: Rapid Month-End Reporting: By Working Day Three or Less 29 Part III: Technologies to Adopt Chapter 4: Future-Ready Technologies 49 Part IV: Progress You Need to Make Within the Next Six Months Chapter 5: Reduce Accounts Payable Volumes by 60 Percent 77 Chapter 6: Month-End Reporting Refinements 91 Chapter 7: Lean Reporting-Informatively and Error Free 101 Chapter 8: Lean Board Reporting 135 Chapter 9: A Lean Annual Planning Process-Ten Working Days or Less! 149 Chapter 10: Lean and Smarter Work Methods 177 Chapter 11: Effective Leadership, Growing and Retaining Talent 199 Chapter 12: Quick Annual Reporting: Within 15 Working Days Post Year-End 225 Chapter 13: Managing Your Accounts Receivable 245 Chapter 14: Attracting and Recruiting Talent 249 Chapter 15: Lean Accounting 265 Part V: How Finance Teams Can Help Their Organizations Get Future Ready Chapter 16: Implementing Quarterly Rolling Forecasting and Planning 281 Chapter 17: Finding Your Organization's Operational Critical Success Factors 315 Chapter 18: Getting Your KPIs to Work 327 Chapter 19: Reporting Performance Measures 351 Part VI: Areas Where Costly Mistakes Can Be Made Chapter 20: Performance Bonus Schemes 371 Chapter 21: Takeovers and Mergers 387 Chapter 22: The Hidden Costs of Reorganizations and Downsizing 399 Appendix A: Useful Letters and Memos 409 Appendix B: Rules for a Bulletproof Presentation 419 Appendix C: Satisfaction Survey for a Finance Team 427 Index 435
DAVID PARMENTER is an international presenter who is known for his thought-provoking and lively sessions resulting in substantial change in many organizations. David is a leading expert on lean finance team practices, rolling forecasting and planning, and the development of winning KPIs. His work on KPIs is recognized internationally as a breakthrough in understanding how to make performance measures work. He has delivered interactive workshops in 31 countries over the last 20 years. Parmenter has worked for Ernst & Young, BP Oil Ltd., Arthur Andersen, and PricewaterhouseCoopers, and is a fellow of the Institute of Chartered Accountants in England and Wales. He is a regular writer for professional and business journals. He is also the author of Key Performance Indicators: Developing, Implementing, and Using Winning KPIs; Key Performance Indicators for Government and Non Profit Agencies: Implementing Winning KPIs; and The Leading-Edge Manager's Guide to Success (all published by Wiley). David Parmenter can be contacted via email@example.com or +64 4 499 0007. His website www.davidparmenter.com contains many white papers, articles, and the electronic version of all the templates in this book.