Table of Contents

Part 1: Leadership

1. Communications

2. Stress Management

3. Decision-Making Process and Tools

4. Motivation and Morale

5. Power, Politics, and Labor Relations

6. Conflict Management and Negotiation

7. Theories of Leadership and Management Development

Part 2: Management

8. Strategic and Operational Planning

9. Financial Management, Cost Containment, and Marketing

10. Organizational Concepts and Structures

11. Organizational Culture, Change, and Innovation

12. Selection and Development of Personnel

13. Staffing and Scheduling

14. Evaluation and Discipline of Personnel

15. Continuous Quality Improvement, Risk Management, and Program Evaluation