Table of Contents

Preface
Acknowledgments
Chapter 1 What is Help?
Chapter 2 Economics and Theater: The Essence of Relationships
Chapter 3 The Inequalities and Ambiguities of the Helping Relationship
Chapter 4 Helping as Theater: Three Kinds of Helping Roles
Chapter 5 Humble Inquiry: The Key to Building and Maintaining the Helping Relationship
Chapter 6 Applying the Inquiry Process
Chapter 7 Teamwork as Perpetual Reciprocal Helping
Chapter 8 Helping Leaders and Organizational Clients
Chapter 9 Principles and Tips
References
Index
About the Author

About the Author

Ed Schein was educated at the University of Chicago, Stanford University (where he received a master's degree in psychology in 1949), and Harvard University (where he received his Ph.D. in social psychology in 1952). He has taught at the MIT Sloan School of Management since 1956 and was named the Sloan Fellows Professor of Management in 1978. He is currently professor emeritus. He is the author of many articles and books, most recently Process Consultation Revisited (1999), The Corporate Culture Survival Guide (1999), and DEC Is Dead- Long Live DEC (2003). His book Organizational Culture and Leadership, 3rd ed. (2004) has defined the field of organizational culture. He has consulted with many organizations in the United States and overseas on organizational culture, organization development, process consultation, and career dynamics. What has distinguished Schein's work is his combination of sociology, anthropology, and social psychology, as illustrated in this book.

Reviews

“An uncommonly wise book about a topic achingly overlooked and so indispensable for how we live our lives, professional or personal. I honestly cannot imagine any leader, teacher, consultant, therapist, anybody who wouldn’t benefit from reading this masterpiece.”
—Warren Bennis, Distinguished Professor of Business Administration, University of Southern California, and coauthor of Judgment and Transparency

“At once conceptually rigorous and eminently practical, Schein has given us a new classic—a highly readable, indispensable work that is bound to be read and reread, each time offering the reader new and profound insights into one of life's most important forms of social interaction.”
—Marc Gerstein, PhD, President, Organization Design Forum, and author of Flirting with Disaster: Why Accidents Are Rarely Accidental

“This little book is a treasure; I will not be able to offer help again without thinking about and using these simple but powerful tools of communication.  Ed Schein’s personal stories are heartfelt and ones to which we can all relate; his tips for giving and receiving truly desirable and effective help are clear gems of wisdom.”
—Tania Zouikin, former Chair and CEO, Batterymarch Financial