John H. Fleming, Ph.D., is a Principal at The Gallup Organization
and Chief Scientist for Gallup’s Customer Engagement and HumanSigma
practices. He consults with Gallup’s global clients to help them
improve customer engagement and enhance their business
effectiveness. Fleming is a coauthor of the Harvard Business Review
article “Manage Your Human Sigma.”
Prior to joining Gallup, Fleming spent six years as a member of the
psychology faculty at the University of Minnesota. He received his
doctorate in social psychology and master’s degree in psychology
from Princeton University and his bachelor’s degree from the
College of William and Mary in Williamsburg, Virginia. He lives
near Princeton, New Jersey, with his wife, Robin, and their twin
daughters, Allison and Emma.
Jim Asplund is The Gallup Organization’s Chief Scientist for
Strengths-Based Development. He leads Gallup’s global research on
the science of human strengths, and how to apply them to improve
organizational performance. His consulting expertise focuses on how
strengths, employee engagement and customer engagement interact to
drive financial performance. Jim is also one of Gallup’s leading
methodologists, specializing in complex research and development
efforts.
Prior to joining Gallup, Asplund spent eight years as a lobbyist
and policy expert at the Minnesota Legislature, representing
clients in the areas of taxation, education funding, utilities,
land use, and economic development. Asplund earned his bachelor’s
degree in mathematics from Grinnell College in Iowa and his
master’s degree in public policy with emphasis in mathematical
demography from the University of Minnesota. He lives near St.
Paul, Minnesota, with his wife, Susan, and their sons, Jakob and
Jonas.
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