Table of Contents

Chapter 1 Conflict in the Workplace, Heather Falconer, Mike Bagshaw; Chapter 2 The Causes of Workplace Conflict, Dave Liddell; Chapter 3 The Costs of Conflict, Marion McCrindle; Chapter 4 Recognising the Danger Signs, Diane Hall; Chapter 5 The Employer’s Duty of Care: The Law, Heather Falconer; Chapter 6 Establishing Effective Policies, Heather Falconer; Chapter 7 ConfIict Management Training, Mike Bagshaw; Chapter 8 Reaching Agreement in Cases of Conflict: The Role of Mediation, Dave Liddell;

About the Author

A freelance journalist and editor with 13 years experience of specializing in HR and Employment Law issues for both trade and national press. Editor of Employers' Law from 1999 to 2003.