Part I - Information Landscapes: Cultural and Technological
Influences
Chapter 1 The Transformative Information Landscape: What it Means
to be an Information Professional Today
Sandra Hirsh
Chapter 2 Libraries, Communities, and Information: Two Centuries of
Experience
Christine Pawley
Chapter 3 Librarianship: A Continuously Evolving Profession
Stephen Abram
Chapter 4 Diverse Information Needs
Heather O’Brien and Devon Greyson
Chapter 5 Diversity, Equity of Access, and Social Justice
Patty Wong, Miguel Figueroa, and Melissa Cardenas-Dow
Part II - Information Professions: Physical and Virtual
Environments
Chapter 6 Literacy and Media Centers: School Libraries
Mary Ann Harlan
Chapter 7 Learning and Research Institutions: Academic
Libraries
Todd Gilman
Chapter 8 Community Anchors for Lifelong Learning: Public
Libraries
Pam Smith
Chapter 9 Working in Different Information Environments: Special
Libraries and Information Centers
Crystal S. Megaridis
Day in the Life in the Corporate Organization
Scott Brown
A Day in the Life in the Nonprofit Organization
Joyce Fedeczko
A Day in the Life as an Independent Information Professional
Jan Knight
A Day in the Life in the Government Organization
Michele Masias
Part III - Information Services: Engaging, Creating, and
Collaborating via Technology
Chapter 10 Digital Resources: Digital Libraries
Lisa Gregory and Amy Rudersdorf
Chapter 11 Information Intermediation and Reference Services
Johanna Tunon
Chapter 12 Metadata, Cataloging, Linked Data, and the Evolving
ILS
Mary K. Bolin
Chapter 13 Analog and Digital Curation and Preservation
Katherine Skinner
Chapter 14 User Experience
Courtney McDonald
Chapter 15 Accessing Information Anywhere and Anytime: Access
Services
Michael J Krasulski
Chapter 16 Teaching Users: Information and Technology
Instruction
April D. Cunningham and Stephanie Rosenblatt
Chapter 17 Hyperlinked Libraries
Michael Stephens
Chapter 18 Creation Culture and Makerspaces
Kristin Fontichiaro
Part IV - Managing Information Organizations: Management Skills for
the Information Professional
Chapter 19 Strategic Planning
Lisa G. Rosenblum
Chapter 20 Change Management
Ruth Barefoot
Chapter 21 Managing Budgets
Sara F. Jones
Chapter 22 Managing Personnel
Robert Goch, Bruce Haller, Dawn DiStefano, and Maureen L.
Mackenzie
Chapter 23 Innovative Library and Information Services: The Design
Thinking Process
Rachel Ivy Clarke
Chapter 24 Managing Collections
Wayne T. Disher
Chapter 25 Managing Technology
Marshall Breeding
Chapter 26 Managing Data and Data Analysis in Information
Organizations
H. Frank Cervone
Chapter 27 Communication, Marketing, and Outreach Strategies
Sue W. Alman
Chapter 28 Advocacy
Cheryl Stenström
Part V – Information Issues: Influences and Consequences
Chapter 29 Information Policy
Kate Marek
Chapter 30 Information Ethics
Martin L. Garner
Chapter 31 Copyright and Creative Commons
Mary Minow and Liz Hamilton
Chapter 32 Information Licensing
Celeste Feather, Sharla Lair, and Jill Grogg
Chapter 33 Open Access
Heather Joseph
Chapter 34 Information Privacy and Cybersecurity
Cherie L. Givens
Chapter 35 Intellectual Freedom
James LaRue
Part VI – Information Horizons: Strategies for Building a Dynamic
Career as an Information Professional
Chapter 36 Career Management Strategies for Lifelong Success
Kim Dority
Chapter 37 Leadership Skills for Today’s Global Information
Landscape
Kendra Albright
Glossary of Terms
Bibliography
Index
About the Contributors
About the Editors
Sandra Hirsh, PhD, is a professor and director of the School of Information at San José State University. She has an extensive and varied background as a library and information science educator, leader, researcher, and professional – both in library and other information environments. She is the co-chair of the global virtual Library 2.0 conference series, which she co-founded in 2011. She is past president of the Association for Information Science & Technology and she serves on several advisory boards including the American Library Association’s Center for the Future of Libraries Advisory Board and Horizon Report Library Expert Panel.
The revised edition of Sandra Hirsh’s Information Services Today:
An Introduction is even better than the original. Information
services is a broad topic that encompasses a wide variety of
subjects, but the layout of the book breaks it down into manageable
subtopics and includes issues particularly important today. . .
This is a dense, information-heavy volume that should prove to be a
valuable resource throughout the career of any information
professional. Its primary audience is new students in an
information school or LIS program, but this would also be useful
for current information professionals who need a refresher, non-LIS
professionals who want more insight into the information fields,
and instructors in LIS programs.
*American Reference Books Annual*
If you are looking for an opportunity to learn from some of our
best colleagues in libraries these days, this is the book for
you—whether you are a student, a member of library staff, or
someone fascinated by and in love with libraries and what they do
for the communities they serve.
*Paul Signorelli, writer-trainer-presenter-consultant, co-author of
Workplace Learning & Leadership: A Handbook for Library and
Nonprofit Trainers*
Information Services Today is an impeccably arranged and edited
volume that introduces the reader to the core competencies and
values, contexts of practice, emerging trends, and future
challenges effecting information professionals and the agencies in
which they work. All of the well-prepared contributions are framed
for the student experience with summaries, scenarios and discussion
questions. I would highly recommend this second edition of
Information Services Today as an introductory textbook for programs
preparing students for work in libraries.
*Harry Bruce, dean emeritus and professor, The Information School,
University of Washington*
Although this book’s title is Information Services Today, it
prepares students for future information landscapes. It does so by
reflecting on the past and present and suggesting ways in which the
future may play out. By the end of the book, students should
understand the evolution of the field and be excited by the process
of change.
*Michèle V. Cloonan, professor and past dean, School of Library and
Information Science, Simmons College*
Information Services Today is an impeccably arranged and edited
volume that introduces the reader to the core competencies and
values, contexts of practice, emerging trends, and future
challenges effecting information professionals and the agencies in
which they work. All of the well-prepared contributions are framed
for the student experience with summaries, scenarios and discussion
questions. I would highly recommend this second edition of
Information Services Today as an introductory textbook for programs
preparing students for work in libraries.
*Harry Bruce, dean emeritus and professor, The Information School,
University of Washington*
Although this book’s title is Information Services Today, it
prepares students for future information landscapes. It does so by
reflecting on the past and present and suggesting ways in which the
future may play out. By the end of the book, students should
understand the evolution of the field and be excited by the process
of change.
*Michèle V. Cloonan, professor and past dean, School of Library and
Information Science, Simmons College*
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