Table of Contents

Introduction
1: The Components of Quality in Health Care
2: Determining What to Monitor
3: Determining Priorities in Monitoring
4: Selecting Approaches to Assessing Performance
5: Formulating Criteria and Standards
6: Obtaining the Necessary Information
7: Choosing When and How to Monitor
8: Constructing a Monitoring System
9: Bringing About Behavior Change
10: The Effectiveness of Quality Monitoring

Reviews

"The book provides an excellent and refreshing summary statement of his scholarly articles and three-volume work in defining, monitoring, and assessing quality in healthcare...he provides a valuable example of how important it is to formulate a conceptual framework in the effort to improve the quality of healthcare."--Doody's