Acknowledgments xivAbout the Authors xvPreface xviChapter 1: Making HR Measurement Strategic 1Chapter 2: Analytical Foundations of HR Measurement 19Chapter 3: The Hidden Costs of Absenteeism 51Chapter 4: The High Cost of Employee Separations 79Chapter 5: Employee Health, Wellness, and Welfare 115Chapter 6: Employee Attitudes and Engagement 143Chapter 7: Financial Effects of Work-Life Programs 169Chapter 8: Staffing Utility: The Concept and Its Measurement 195Chapter 9: The Economic Value of Job Performance 223Chapter 10: The Payoff from Enhanced Selection 255Chapter 11: Costs and Benefits of HR Development Programs 283Chapter 12: Talent-Investment Analysis: Catalyst for Change 309Appendix A: The Taylor-Russell Tables 325Appendix B: The Naylor-Shine Table for Determining the Increase in Mean Criterion Score Obtained by Using a Selection Device 337
More than ever before, HR practitioners must empirically demonstrate a clear link between their practices and firm performance. In this book, Wayne F. Cascio and John W. Boudreau show exactly how to choose, implement, and use metrics to improve decision-making, optimize organizational effectiveness, and maximize the value of HR investments. They provide powerful techniques for looking inside the HR "black box," implementing human capital metrics that track the effectiveness of talent policies and practices, demonstrating the logical connections to financial and line-of-business, and using HR metrics to drive more effective decision-making. Using their powerful "LAMP" methodology (Logic, Analytics, Measures, and Process), the authors demonstrate how to measure and analyze the value of every area of HR that impacts strategic value. Among the areas covered in depth are:
Wayne Cascio holds the Robert H. Reynolds Chair in Global Leadership at the University of Colorado Denver. He has authored more than 150 journal articles and book chapters and 24 books. In 1999 he received the Distinguished Career award from the HR Division of the Academy of Management. He received an honorary doctorate from the University of Geneva (Switzerland) in 2004, and in 2008 he was named by the Journal of Management as one of the most influential scholars in management in the past 25 years. In 2010 he received the Michael R. Losey Human Resources Research Award from the Society for Human Resource Management. His work is cited regularly in the business press. Dr. Cascio is a Fellow of the National Academy of Human Resources, the Academy of Management, and the American Psychological Association. Currently he serves as a senior editor of the Journal of World Business . John Boudreau is Research Director at the Center for Effective Organizations and Professor of Management and Organization in the Marshall School of Business at the University of Southern California. He is recognized worldwide for breakthrough research on the bridge between superior human capital, talent, and sustainable competitive advantage. He is a strategy, human resource management, and talent advisor and educator in organizations ranging from early-stage companies, to government agencies and Fortune 100 organizations, to large multinational companies. Dr. Boudreau has published more than 60 books and articles, and his work has been featured in Harvard Business Review , The Wall Street Journal , and Business Week . He has won scholarly awards from the Academy of Management. Dr. Boudreau is a fellow of the National Academy of Human Resources and was formerly a professor at Cornell University.