Table of Contents

About this resource viii

Accessing online resources x

About the authors xii

Acknowledgements xiv

Unit 3 Managing A Business 1

Area of Study 1 Business Foundations

1 Business foundations 3

Area of Study 2 Managing Employees

2 Managing employees 109

Area of Study 3 Operations Management

3 Operations management 215

Unit 4 Transforming A Business 291

Area of Study 1 Reviewing Performance - The Need For Change

4 Reviewing performance — the need for change 293

Area of Study 2 Implementing Change

5 Implementing change 345

Glossary 404

Index 410