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The Knowledge Manager's Handbook
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Table of Contents

    • Chapter - 00: Introduction;
  • Section - ONE: Orientation to knowledge management implementation;
    • Chapter - 01: What is knowledge management?;
    • Chapter - 02: The stages of KM implementation;
    • Chapter - 03: Barriers and pitfalls;
  • Section - TWO: Preparation and resources;
    • Chapter - 04: Knowledge management strategy;
    • Chapter - 05: The role, skills and characteristics of the knowledge management leader;
    • Chapter - 06: The KM team members;
    • Chapter - 07: The role of senior management;
    • Chapter - 08: Budget and timescale;
    • Chapter - 09: Aims and objectives for the KM implementation programme;
    • Chapter - 10: Finding partners to help you;
  • Section - THREE: Assessment and planning;
    • Chapter - 11: Conducting the knowledge resources audit;
    • Chapter - 12: The knowledge management framework;
    • Chapter - 13: The knowledge discussion elements of the KM framework;
    • Chapter - 14: The knowledge capture and documentation elements of the KM framework;
    • Chapter - 15: The knowledge synthesis elements of the KM framework;
    • Chapter - 16: The knowledge-finding and re-use elements of the KM framework;
    • Chapter - 17: Knowledge organization;
    • Chapter - 18: Influencing the stakeholders;
    • Chapter - 19: Culture, communications and change;
    • Chapter - 20: Preparing the KM implementation plan;
  • Section - FOUR: The implementation activity;
    • Chapter - 21: Building the KM champion network;
    • Chapter - 22: Trials and pilots;
    • Chapter - 23: Roll-out, embedding and governance;
    • Chapter - 24: Setting up the KM metrics and reporting system;
    • Chapter - 25: Dealing with bumps in the road;
    • Chapter - 26: Transition to the operational team;
  • Section - FIVE: Deepening and extending your KM programme;
    • Chapter - 27: Working with external frameworks and standards;
    • Chapter - 28: Working externally;
    • Chapter - 29: Knowledge management and digital transformation;
  • Section - SIX: Case histories;
    • Chapter - 30: Implementing KM at Mars;
    • Chapter - 31: NASA - emergence, evolution and resilience of a KM programme;
    • Chapter - 32: Using the ISO KM standard 30401:2018 to sense-check KM at Petroleum Development Oman;
    • Chapter - 33: KM implementation in a global oil and gas company;
    • Chapter - 34: KM implementation at Huawei;
    • Chapter - 35: KM implementation at the Singapore Youth Olympics;
    • Chapter - 36: Implementing and sustaining KM in the Public Works Department Malaysia;
    • Chapter - 37: Summary;
    • Chapter - 38: Glossary;
    • Chapter - 39: Index

About the Author

Dr Nick Milton is a director and co-founder of Knoco Ltd, an international knowledge management consultancy. He previously worked at BP, coordinating the BP Knowledge Management Community of Practice, and was a member of the working group for the development of ISO 30401:2018. Patrick Lambe is a founding partner of Straits Knowledge, a global consulting and research firm specializing in knowledge, learning and innovation. He is a Visiting Professor in knowledge management at Bangkok University, President of the International Society for Knowledge Development Singapore chapter and an editorial board member of the Journal of Knowledge Management.

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