Introduction xv
1 When Leaders Are at Their Best 1
The Five Practices of Exemplary Leadership The Five Practices Make
a Difference Leadership Is a Relationship Putting It All Together:
Credibility Is the Foundation
Practice 1
Model the Way 29
2 Clarify Values 31
Find Your Voice Affirm Shared Values
3 Set the Example 59
Live the Shared Values Teach Others to Model the Values
Practice 2
Inspire a Shared Vision 85
4 Envision the Future 87
Imagine the Possibilities Identify a Common Purpose
5 Enlist Others 111
Appeal to Common Ideals Animate the Vision
Practice 3
Challenge the Process 137
6 Search for Opportunities 139
Seize the Initiative Exercise Outsight
7 Experiment and Take Risks 165
Generate Small Wins Learn from Experience
Practice 4
Enable Others to Act 191
8 Foster Collaboration 193
Create a Climate of Trust Facilitate Relationships
9 Strengthen Others 219
Enhance Self-Determination Develop Competence and Confidence
Practice 5
Encourage the Heart 247
10 Recognize Contributions 249
Expect the Best Personalize Recognition
11 Celebrate the Values and Victories 275
Create a Spirit of Community Be Personally Involved
12 Treat Challenge as an Opportunity 303
Your Leadership Matters Liberate the Leader Within Everyone
Everyone Can Learn to Lead Become Your Best Self You Won’t Always
Get It Right Make Becoming a Better Leader a Daily Habit Remember
the Secret to Success in Life
Endnotes 325
Acknowledgments 367
About the Authors 371
Index 375
JAMES KOUZES is a fellow at the Doerr Institute for New Leaders at Rice University and formerly the Dean’s Executive Fellow of Leadership, Leavey School of Business at Santa Clara University.
BARRY POSNER holds the Michael J. Accolti, S.J., Chair at Santa Clara University and is Professor of Leadership with the Leavey School of Business. He is Chair of the Department of Management and Entrepreneurship and previously served as Associate Dean for Graduate Programs, as well as Executive Education, and as Dean of the Leavey School.
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