Introduction ix Acknowledgments xi CHAPTER 1 Drives for Results 1 Accountability 2 Decision Making 8 Asking the Right Questions 10 Drives for Results Assessment Questions 14 The Leader's Toolkit 14 CHAPTER 2 Builds the Right Team 17 Hiring the Right Talent 18 Multigenerational Leadership 22 Organizing and Developing Teams 28 Builds the Right Team Assessment Questions 31 The Leader's Toolkit 31 CHAPTER 3 Influences Others 33 Open and Effective Communication 34 Negotiation and Building Consensus 38 Emotional Intelligence 45 Influences Others Assessment Questions 46 The Leader's Toolkit 47 CHAPTER 4 Understands the Business 49 Generates Business Insights 49 Financial Management 55 Productivity and Process Efficiency 57 Understands the Business Assessment Questions 60 The Leader's Toolkit 60 CHAPTER 5 Executes Vision 63 Defines and Communicates Vision 64 Strategic Thinking 65 Plans and Prioritizes 67 Executes Vision Assessment Questions 73 The Leader's Toolkit 73 CHAPTER 6 Encourages Excellence 75 Delegation and Empowerment 76 Coaching and Encouraging 84 Rewards and Recognition 87 Encourages Excellence Assessment Questions 91 The Leader's Toolkit 91 CHAPTER 7 Develops Positive Relationships 93 Networking 94 Collaboration 97 Conflict Management 102 Develops Positive Relationships Assessment Questions 107 The Leader's Toolkit 107 CHAPTER 8 Develops Customer Focus 109 Trust and Credibility 110 Needs and Opportunity Awareness 111 Responsive Problem Solving 113 Develops Customer Focus Assessment Questions 118 The Leader's Toolkit 119 CHAPTER 9 Fosters Innovation 121 Change Leadership and Management 122 Continuous Improvement 126 Complex Thinking 130 Fosters Innovation Assessment Questions 131 The Leader's Toolkit 131 CHAPTER 10 Models Personal Growth 133 Self-Awareness 134 Continuous Learning 137 Managing Personal Energy and Time 139 Models Personal Growth Assessment Questions 145 The Leader's Toolkit 145 Conclusion Make Leadership a Habit 147 References 149 Appendix A Your Personal Development Plan 151 Step 1: Self-Assessment 152 Step 2: Personal Action Plan 153 Step 3: Accountability 156 Appendix B Core Competencies Summary 157 Chapter 1: Drives for Results 157 Chapter 2: Builds the Right Team 159 Chapter 3: Influences Others 160 Chapter 4: Understands the Business 162 Chapter 5: Executes Vision 163 Chapter 6: Encourages Excellence 164 Chapter 7: Develops Positive Relationships 166 Chapter 8: Develops Customer Focus 167 Chapter 9: Fosters Innovation 169 Chapter 10: Models Personal Growth 170 Appendix C Glossary of Financial Terms 173 About the Authors 175 About Crestcom 177 Index 179
TAMMY R. BERBERICK is the CEO for Crestcom International, the leading organization in results-based interactive leadership development. Tammy holds an MBA and has held numerous executive level positions leading transformational change within organizations. Tammy has coached over 100 CEOs and key executives on leadership, change management, organization design, and strategy. PETER LINDSAY is the Director of Operations for Crestcom International. He is a former officer in the United States Air Force, holds a MS in Strategic Intelligence, and is a global facilitator in leadership development. Recognized as a thought leader, he is a trainer, instructional designer, and author in leadership and social change. KATIE FRITCHEN is a writer and strategist for Crestcom International. A graduate of the University of Oregon's Lundquist School of Business and specialist in business development, she is an author and editor in areas including business management and leadership.