Preface vii
1 Introduction to Information Systems 1
2 Organizational Strategy, Competitive Advantage, and Information Systems 33
3 Data and Knowledge Management 56
4 Telecommunications and Networking 91
5 Business Analytics 127
6 Ethics and Privacy 155
7 Information Security 176
8 Social Computing 209
9 E-Business and E-Commerce 244
10 Wireless, Mobile Computing, and Mobile Commerce 274
11 Information Systems within the Organization 306
12 Customer Relationship Management 331
13 Supply Chain Management 352
14 Acquiring Information Systems and Applications 370
Plugit 1 Business Processes and Business Process Management 398
Plugit 2 Hardware and Software 411
Plugit 3 Fundamentals of Relational Database Operations 431
Plugit 4 Cloud Computing 441
Plugit 5 Artificial Intelligence 464
Plugit 6 Project Management 477
Plugit 7 Protecting Your Information Assets 488
Index 507
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