David Maister is widely recognised as the premier expert on professional service firm management. Maister is British by birth but has made his success in the US where he founded the highly successful Maister Associates Inc. He is also the author of several highly acclaimed business books.
In this admirable study, Maister argues that professional businesses (those of attorneys, doctors, architects, etc.) are, as he quotes a partner in a major law firm, ``managed in one of two ways: badly or not at all.'' Why? Such firms, he suggests, attract individuals who have a ``strong need for autonomy. . . . The professionals have more than their share of people with an aversion to taking directions.'' Maister, a consultant, outlines procedures for bringing solid business practices into the workplace of professionals. He discusses training, time management, delegation, unchecked growth, attracting new clients and keeping existing ones. His suggestions for the development of associates, overseeing ineffective partners and compensation systems are also superb. (Nov.)
author/co-author of "In Search of Excellence, Thriving on
Chaos," and "Liberation Management"The professional service firm is
the best model for tomorrow's organization in any industry. When it
comes to understanding these firms, David Maister has no peers.
Frederic W. Gluck
former managing director, McKinsey & CompanyImportant reading --
not just for managing partners, but for new associates.
James L. Heskett
Professor, Harvard Business School; co-author of "Service Breakthroughs"David Maister's name is synonymous with the latest thinking in professional service firm management. This book suggests why.