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Mastering Microsoft Lync Server 2013
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Table of Contents

Introduction xix Part I Fundamentals 1 Chapter 1 What s in Lync? 3 Chapter 2 Standards and Protocols 37 Chapter 3 Security 67 Chapter 4 Clients 105 Part 2 Getting Lync Up and Running 141 Chapter 5 Planning Your Deployment 143 Chapter 6 Installation 189 Chapter 7 Migration and Upgrades 255 Part 3 Administration 299 Chapter 8 Introduction to PowerShell, the Lync Management and Regular Expressions 301 Chapter 9 Role-Based Access Control 341 Chapter 10 User Administration 367 Chapter 11 Archiving and Monitoring 403 Chapter 12 Troubleshooting 441 Part 4 Voice 471 Chapter 13 Getting Started with Voice 473 Chapter 14 Call Admission Control 507 Chapter 15 E911 and Location Information Services 545 Chapter 16 Extended Voice Functionality 565 Part 5 Integration 613 Chapter 17 Exchange and SharePoint 615 Chapter 18 Hybrid Deployments 681 Chapter 19 Th ird-Party Integration 703 Part 6 Mobile Devices 743 Chapter 20 Mobility 745 Appendix A The Bottom Line 799 Chapter 1: What s in Lync? 799 Chapter 2: Standards and Protocols 800 Chapter 3: Security 801 Chapter 4: Clients 802 Chapter 5: Planning Your Deployment 803 Chapter 6: Installation 803 Chapter 7: Migration and Upgrades 806 Chapter 8: Introduction to PowerShell, the Lync Management Shell, and Regular Expressions 807 Chapter 9: Role-Based Access Control 809 Chapter 10: User Administration 812 Chapter 11: Archiving and Monitoring 814 Chapter 12: Troubleshooting 815 Chapter 13: Getting Started with Voice 816 Chapter 14: Call Admission Control 817 Chapter 15: E911 and Location Information Services 818 Chapter 16: Extended Voice Functionality 819 Chapter 17: Exchange and SharePoint 820 Chapter 18: Hybrid Deployment 822 Chapter 19: Third-Party Integration 823 Chapter 20: Mobility 826 Chapter 21: Telephony Devices 827 Appendix B Adoption 829 Understanding the Power of UC 829 The Promise 829 The Pitfalls 830 Introducing Lync to Your Business 831 Piloting Lync 832 Training Your Users 834 Appendix C Using Persistent Chat Effectively 839 Introduction to Persistent Chat 839 Examples of Role-Based Solutions for Persistent Chat 840 Project Managers 840 Lawyers 842 Consultants 843 Examples of Industry-Based Solutions for Persistent Chat 844 Banking 844 Software Company 845 Operations for Multinational Enterprise (MNE) 845 Better Unification of Data 847 What Is MindLink? 847 Index 851

About the Author

Keith Hanna, Microsoft Certified Master at Microsoft Office Communications Server (OCS), is a Service Delivery Specialist at Microsoft U.K. focused on partner-led support offerings for Lync. He has been working with OCS and Lync since before they were launched, helping to design and deploy some of the largest worldwide installations in use today. He also helps develop content for the Microsoft Lync Ignite training series and has contributed to the Lync Resource Kit. Nathan Winters is a Technical Solution Professional at Microsoft U.K. He has worked with some of the U.K.'s largest companies. He is a four-time MVP for Exchange Server, a speaker at events in both the U.S. and the U.K., and a published writer in leading industry resources such as Windows IT Pro and the MSExchange.org website. He is also the author of Microsoft Exchange Server 2013: Design, Deploy and Deliver.

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