1 What is management?; 2 Mastering yourself; 3 Mastering performance management; 4 Mastering face-to-face communications; 5 Mastering role reviews and coaching techniques; 6 Mastering poor performers; 7 Mastering team management; 8 Mastering time management; 9 Mastering meetings; 10 Mastering the skills of assertion; 11 Summary checklists.
The author Mark Thomas is a director of Performance Dynamics, an international business consultancy specialising in organisational change and people development. He has 18 years' practical experience of industrial and commercial consulting throughout Europe, Australia and South-East Asia. He is a regular speaker and writer on organisational and people management issues.
"'Mark Thomas is a consultant from whom we can all learn about managing' Esra Bozkurt, HR Director, DHL"A"Mastering People Management is not a passive read. Questions, tick-boxes and action plans encourage engagement with the content to get immediate results. Somehow the jargon makes sense and the positive, competent tone of the author gives the reader confidence in the ideas it espouses. A"This book is aimed at new managers and those wanting to evolve and keep up with the fast moving global economy. With the stamina and brainpower required to read it, the book really is a case of survival of the fittest.A"Catherine Gibbs Accounting Technician
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