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Microsoft Lync Server 2010 Unleashed
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Table of Contents

Introduction 1Chronology of Lync Server 1How This Book Is Organized 4Part I Overview1 What Is Microsoft Lync Server? 9Lync Server at a High Level 10Lync Server Related Acronyms 14Versions and Licensing 17Integration with Other Microsoft Applications 21The Competition 23Summary 232 What Is New in Microsoft Lync Server? 25Introducing New Management Tools 25Topology Changes 28New Enterprise Voice Features 30New Call Management Features 35Integrated Mediation Server 37New Presence Features 38New Conferencing Features 38DNS Load Balancing 40Survivable Branch Appliances 40Operating System Support 41New Lync Client Features 42Summary 453 Feature Overview of Microsoft Lync Server 47Presence 47Instant Messaging 54Web Conferencing 55Audio and Video Conferencing 56Dial-In Conferencing 57Enterprise Voice 58Remote Access 62Federation 63Archiving 64Monitoring 64Summary 654 Benefits of Microsoft Lync Server 2010 67Overview of Unified Communications 67Brief History of UC 68Benefits for Lync Server Users 69Enterprise Voice Benefits 71Client-Side Benefits 76Collaboration Benefits 78Management and Administration Benefits 80Monitoring Benefits 82Summary 82Part II Microsoft Lync Server 2010 Server Roles5 Microsoft Lync Server 2010 Front End 85Overview 85Active Directory Preparation 86Installation 91Configuration 120Administration 126Troubleshooting 130Best Practices 1316 Microsoft Lync Server 2010 Edge 133Edge Overview 133Edge Installation 138Edge Configuration. 146Reverse Proxy 149Reverse Proxy Configuration 152Edge Server Administration 160Edge Troubleshooting 169Edge Server Best Practices 174Summary 1747 Microsoft Lync Server 2010 Monitoring 177Overview 177Installation 178Configuration 183Administration 187Troubleshooting 193Best Practices 1938 Microsoft Lync Server 2010 Archiving 195Overview 195Installation 197Configuration 203Administration 209Troubleshooting 209Best Practices 210Summary 2119 Director 213Director Overview 213Director Installation 218Director Configuration 227Director Administration 231Director Best Practices 235Summary 235Part III External Dependencies10 Dependent Services 239Active Directory 239Domain Name System 246Public Key Infrastructure 249Network Dependencies 26011 SQL 263Installing SQL 2008 R2 263SQL 2008 R2 Backup and Restore 266Managing and Maintaining SQL 2008 R2 271Monitoring SQL 2008 R2 278Summary 28612 Firewall and Security Requirements 287Using Network Layer Firewalls with Lync Server 287Using Operating System Firewalls with Lync Server 290Using Reverse Proxies with Lync Server 294Securing Service Accounts 308Summary 311Part IV Administration and Management13 Monitoring Microsoft Lync Server 2010 315Overview 315OpsMgr Lync Server 2010 Monitoring 316What Is New in OpsMgr R2? 317How OpsMgr Works 318OpsMgr Architecture 322How to Use OpsMgr 325OpsMgr Component Requirements 328Advanced OpsMgr Concepts 330Securing OpsMgr 335Installing Operations Manager 2007 R2 338Installing Edge Component Monitoring Certificates 346Installing the Lync Server 2010 Management Pack 352Best Practices 359Summary 36014 Backup and Restore of Microsoft Lync Server 2010 361Backup and Restore Strategy 361Backup Processes 362Restore Processes 369Troubleshooting 374Best Practices 37515 Administration of Microsoft Lync Server 2010 377Administration Overview 378Lync Server Control Panel 378Lync Server Management Shell 380Role-Based Access Control 385Topology Model 387Management Tasks 390Configuring Quality of Service 393Troubleshooting 396Best Practices 403Summary 403Part V Migrating from Older Versions16 Migrating from LCS and OCS 407Overview 407Office Communications Server 2007 R2 408Edge Server Migration to Lync Server 2010 411Front End and User Migration to Lync Server 2010 414Troubleshooting 419Best Practices 420Summary 420Part VI Voice17 PBX Integration 423Telephony Overview 423Integration Methods 428End-User Scenarios 433Key Improvements 438Best Practices 440Summary 44118 Enterprise Voice 443Mediation Server Overview 443Mediation Server Installation 446Voice Routing 452Publishing Changes 461Voice Features 464Network Configuration 468Call Admission Control 470Media Bypass 474Enhanced 911 476Remote Site Survivability 480Response Groups 483Best Practices 496Summary 49619 Audio Conferencing 497Dial-In Conferencing Overview 497Dial-In Conferencing Configuration 499Configure Users for Dial-In Conferencing 511Best Practices 516Summary 517Part VII Integration with Other Applications20 Exchange 2010 and SharePoint 2010 Integration 521Overview 521Exchange 2010 Unified Messaging 521Call Answering Rules 526Exchange 2010 Unified Messaging Architecture 527Unified Messaging Users 534UM Web Services 534Supported IP/VoIP Hardware 537Unified Messaging Protocols 538Unified Messaging Installation. 539Postinstall Configuration 542Data Storage in Unified Messaging 551Exchange 2010 Outlook Web Application 552SharePoint 2010 Integration 554Best Practices 55721 UCMA 559Overview 559Server APIs 560Client APIs 561PowerShell 561Installing UCMA 3.0 564Walkthrough of the UCMA 3.0 Components 564Summary 571Part VIII Clients22 Microsoft Communicator Client for Macintosh 575Installing the Client 576Features and Improvements 579Getting Around in the Client 580IM Features 584Audio/Video Calls and Conferencing 585Web Conferencing 588Client Integrations with Other Applications 593Tuning Hardware for Communicator Client 595Troubleshooting 596Best Practices 59723 Windows, Browser, and Silverlight Clients 599Installing the Client 600Navigating in the Client 601IM Features 606Audio Calls, Video Calls, and Conferencing 608Web Conferencing 610Client Integrations with Other Applications 615Useful Lync Client Shortcuts 617Lync Silverlight Client 618Troubleshooting 624Best Practices 625Summary 62624 UC Endpoints 627Overview 627Standalone IP Phones 628USB Headsets, Speakerphones, and Handsets 629Webcams 631Conferencing Devices 632Best Practices 632Part IX Planning for Deployment25 Virtualization 637Virtualization Overview 638Lync Support Guidelines 642Lync Server Virtual Topologies 644Host Server Configuration 652Virtual Machine Server Configuration 655Infrastructure and Application Virtualization 658Best Practices 659Summary 66026 Planning for Internal Non-Voice Deployment 661Determining the Scope of the Deployment 661Determining Your Infrastructure Needs 665Planning for Capacity 669Planning for IM 672Planning for Conferencing 675Planning for Clients and Devices 677Planning for Archiving 678Planning for Virtualization 681Planning for Management 683Documenting the Plan 685Best Practices 686Summary 68827 Planning for Deploying External Services 691Edge Server Considerations 691Firewall Configuration 696High Availability 705Edge Server Preparation 710Certificates 717Reverse Proxy 721Sample Scenarios 726Summary 73228 Planning for Voice Deployment 733Dial Plan 733Voice Routing 739Voice Resilience 746Network Configuration 751Call Admission Control 752Media Bypass 754Enhanced 911 758Devices 760Response Groups 762Planning Tool 763Best Practices 763Summary 764Index 765

About the Author

Alex Lewis has a mixed background in telecommunications, IT, and consulting with more than 15 years experience. Alex has worked with a wide range of environments from small organizations to large enterprises requiring complex or custom communications solutions. Alex is a strong believer in the power of business and technology alignment using technological solutions to reduce costs and drive revenue. Including titles on Active Directory and Exchange, this is the seventh book that Alex has participated in writing. He currently is a principal consultant at Convergent Computing in Oakland, California and leads its Unified Communications practice. He loves a challenge and brings a wealth of experience to each new engagement. Andrew Abbate is a 17-year veteran of consulting and IT and has a wealth of practical knowledge about communications, collaboration, and security. Andrew has helped some of the largest and most complex environments in North America improve their capability to quickly and securely communicate and collaborate with internal and external resources. In addition to his Lync and OCS background, Andrew has written several other books covering topics such as Exchange, Active Directory, and information security. Andrew currently enjoys the position of principal consultant and partner at Convergent Computing where he continues to consult with both large and small clients to helpimprove their IT practices. Tom Pacyk, MCITP, MCSE, is a senior systems engineer specializing in Lync, OCS, and Exchange projects while working at ExtraTeam in the Bay Area, CA. Tom began his career as a systems administrator and has moved into working as a consultant for the last five years where he designs and implements collaboration solutions for large and small customers. His work began with the original Exchange 2000 instant messaging service and he has been involved with implementations of every version of the product since then and now with Lync Server 2010. Outside of work, Tom runs a blog related to Microsoft Lync and Exchange topics.

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