Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.
Joey Coleman is the Chief Experience Composer at Design Symphony, a customer experience branding firm that specializes in creating unique, attention-grabbing customer experiences. His clients include individual entrepreneurs, start-ups, small businesses, non-profits, government entities, and Fortune 500 companies. When not traveling the world for speaking and consulting engagements, he enjoys time at home with his family in the mountains of Colorado.
“Joey's fanatical commitment to sales and customer experience has
impressed me for many years. In this book, he spills his secrets
and promises to create a massive shift in your company’s bottom
line—and he even guarantees it!”
- Chris Guillebeau, New York Times bestselling author of Side
Hustle and The $100 Startup
“Joey offers a balanced approach for forming incredible
customer relationships without sacrificing the bottom
line. Never Lose A Customer Again is the best (and most
useful) book I've read in years.”
- Michael Port, New York Times and Wall Street Journal bestselling
author of Steal the Show
“Gift this to every business owner you know; it's the detailed,
how-to guide for today's customer relationships. Recommended!”
- Jay Baer, founder of Convince & Convert and author of Hug Your
Haters
“Joey’s explanation of customer experience is genius. It completely
reframed our business and led us to become the leader in our field.
I don't just recommend Joey or his book - that's not a strong
enough statement. If you don't implement these ideas in your
business, you're going to lose to someone who does.”
- Tucker Max, 3x #1 New York Times bestselling author and
co-founder of Book in a Box
“Joey is top of the field when it comes to customer experience
design. It usually takes years to develop world class customer
service - but this process can get a company there in weeks.”
- Robbe (Robert) Richman, Former Culture Strategist at Zappos and
author of The Culture Blueprint
“This book is essential for everyone who has any interaction with
your customers! Never Lose a Customer Again goes beyond customer
service and experience. It's about validation that the customer
made the right decision to do business with you. Everyone in your
organization must understand this.
- Shep Hyken, customer service expert and New York Times
bestselling author of The Amazement Revolution
“Never Lose a Customer Again is the roadmap for the most practical
marketing strategy you can employ: creating an exceptional customer
experience.”
- John Jantsch, author of Duct Tape Marketing and The Referral
Engine
“Never Lose a Customer Again is a landmark work on the least talked
about, yet most important, part of a successful business – keeping
your customers. If you only read one book on this critical subject,
make it this
one.”
- Marcus Sheridan, author of They Ask You Answer
“Joey Coleman reminds us that the true, lasting path to
profitability is building customer relationships for life - and in
this book, he shows exactly how to do it.”
- Dorie Clark, author of Stand Out and Entrepreneurial You; adjunct
professor, Duke University Fuqua School of Business
“Joey’s work and expertise in the customer space are bleeding
edge. Never Lose a Customer Again is a must-read for anyone
growing a company, or wanting to grow in their role inside a
company.”
- Cameron Herold, Founder COO Alliance, author of Double Double and
Meetings Suck
“Whether you're a solo entrepreneur or a Fortune 100 enterprise,
this book is the ultimate road map for making your brand stand out.
It's guaranteed to become a classic - not only
in the genre of customer experience, but among
business books in general. Implementing these revolutionary
techniques is the best gift you can give your customers, your
business, and yourself!”
- John Ruhlin, founder of Ruhlin Group and author of Giftology
“The techniques outlined in this book are the absolute best way I
know to keep your customers. Never Lose a Customer Again is
directly applicable, funny to read, and filled with great examples.
By learning how to better care for your customers you will
dramatically improve your bottom line. Read this book!”
- UJ Ramdas, Co-Founder at Intelligent Change
“If you believe as I do that customer experience is the last true
brand differentiator, and you’re wondering how you can
differentiate your business in a sustainable, competitor-proof way,
then you have picked up the perfect book. There is no one on Earth
more passionate about the customer experience than Joey Coleman
(trust me, I’ve tried to match his passion!), and he translates
that passion into an actionable guide to treating your customers
right and taking your business to the next level. So many companies
make the mistake of focusing all of their resources on acquiring
new customers; instead, Joey’s approach is to focus on keeping the
customers you already have. And when you treat your customers and
clients with the respect and consideration they deserve, they will
pay you back with loyalty and a willingness to share their great
experience with the world.”
- Dan Gingiss, Senior Director of Global Social Media at McDonald’s
Corporation and Author of Winning at Social Customer Care
“Joey’s step-by-step guide will show you how to wow your customers
so that you’ll never lose one again.”
- Vanessa Van Edwards, bestselling author of Captivate
“Never Lose a Customer Again provides a goldmine
of ideas, examples, and ready-to-implement action steps
designed to hook your customers early in the relationship and turn
them into lifelong fans!”
- Nir Eyal, bestselling author of Hooked
“I was in the audience at the conference where Joey first tried out
his First 100 Days philosophy and watched it ripple through the
crowd of seasoned entrepreneurs and business executives. He
received a standing ovation. Since then, Joey has become an
incredibly in-demand speaker and writer. Never Lose a Customer
Again is the next step in that journey."
- Ryan Holiday, bestselling author of The Obstacle is the Way and
Ego is the Enemy
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