Table of Contents

• Part I: Introduction to Operations Management
• 1. Operations and Productivity
• 2. Operations Strategy in a Global Environment
• 3. Project Management
• 4. Forecasting
• Part II: Designing Operations
• 5. Design of Goods and Services
• S5. Sustainability in the Supply Chain
• 6. Managing Quality
• S6. Statistical Process Control
• 7. Process Strategy
• S7. Capacity and Constraint Management
• 8. Location Strategies
• 9. Layout Strategies
• 10. Human Resources, Job Design, and Work Measurement
• PART III: Managing Operations
• 11. Supply Chain Management
• S11. Supply Chain Management Analytics
• 12. Inventory Management
• 13. Aggregate Planning and S&OP
• 14. Material Requirements Planning (MRP) and ERP
• 15. Short-Term Scheduling
• 16. Lean Operations
• 17. Maintenance and Reliability
• PART IV: Business Analytics Modules
• Module A. Decision-Making Tools
• Module B. Linear Programming
• Module C. Transportation Models
• Module D. Waiting-Line Models
• Module E. Learning Curves
• Module F. Simulation
• Online Tutorials
• 1. Statistical Tools for Managers
• 2. Acceptance Sampling
• 3. The Simplex Method of Linear Programming
• 4. The MODI and VAM Methods of Solving Transportation Problems
• 5. Vehicle Routing and Scheduling