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Perfect Phrases for Conflict Resolution
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Table of Contents

Chapter 1 - Laying the Foundation for Resolving Conflict
* Rules of Engagement
* Phases of Conflict
* Handling Emotions
* Listening
* Advocating
* Types of Conflict
* Personality Conflicts
* Cultural ConflictChapter 2 - Perfect Phrases for Resolving Conflict with Your Boss
* Performance
* Priorities
* Resources
* Deadlines
* Commitment Level
* Recognition
* Strategic Decisions
* Technical Decisions
* Project Assignments
* Career Opportunities
* SalaryChapter 3 - Perfect Phrases for Resolving Conflict with Your Direct Reports
* Performance
* Priorities
* Resources
* Deadlines
* Commitment Level
* Recognition
* Strategic Decisions
* Technical Decisions
* Project Assignments
* Career Opportunities
* SalaryChapter 4 - Perfect Phrases for Resolving Conflict with Your Peers
* Performance
* Priorities
* Resources
* Deadlines
* Commitment Level
* Recognition
* Strategic Decisions
* Technical Decisions
* Project Assignments
* Career Opportunities
* BudgetChapter 5 - Perfect Phrases for Resolving Conflict with Your Customers/Suppliers/Vendors
* Performance
* Priorities
* Resources
* Deadlines
* Commitment Level
* Recognition
* Technical Decisions
* Project Assignments
* Business Opportunities
* Budget

About the Author

Lawrence Polsky and Antoine Gerschel are managing partners at PeopleNRG, a consultancy firm in Princeton, NJ, that leads teams through change. They are the authors of Perfect Phrases for Communicating Change.

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