Preface: How To Use This Book Part One: Getting Down To Business; Chapter 1. You and Your Attitude at Work; Chapter 2. Becoming Indispensable; Chapter 3. Time Management; 4. Communication Is the Key; Chapter 5. Dealing with Conflicts; Part Two: The Written Word; Chapter 6. Applications, Checks, and Other Forms; Chapter 7. E-mails and Faxes. Chapter 8. Memos, Notes, and Letters; Chapter 9. Larger Writing Projects; Chapter 10. Proofread Everything; Part Three: Moving On Up; Chapter 11. Networking for Stepping Up; Chapter 12. Job Applications, Resumes and Cover Letters; Chapter 13. Job Interviews; Chapter 14. Follow-up; Part Four: Participating in and Leading Meetings; Chapter 15. Meeting Protocol and Etiquette; Chapter 16. Brainstorming and Decision-Making Meetings; Chapter 17. Team and Department Meetings; Chapter 18. Videoconferencing, Teleconferencing, and Webinars; Part Five: Professional Development; Chapter 19. Self Evaluation; Chapter 20. Giving and Accepting Feedback; Chapter 21. Job Coaching; Chapter 22. Performance Evaluation Meetings; Chapter 23. Resources for Professional Development; Appendix: Self Confidence and Selling Yourself, in a Nutshell.
Natalie Gast (Hollywood, FL), founder of ESOL Specialties, is an ESOL author and consultant. She develops and delivers customized ESOL programs, trains ESOL instructors and volunteers, and creates distance learning venues.