Foreword vii Frances Hesselbein Introduction xiii Joan Snyder Kuhl About xix Peter F. Drucker Why Self-Assessment? 1 Peter F. Drucker Question 1 What is Our Mission? 7 Peter F. Drucker with Jim Collins, Kelly Goldsmith, Marshall Goldsmith, and Michael Radparvar Question 2 Who is Our Customer? 19 Peter F. Drucker with Philip Kotler, Raghu Krishnamoorthy, and Luke Owings Question 3 What Does the Customer Value? 35 Peter F. Drucker with Jim Kouzes, Kass Lazerow, Mike Lazerow, and Nadira Hira Question 4 What Are Our Results? 47 Peter F. Drucker with Judith Rodin, Bernard Banks, and Adam Braun Question 5 What is Our Plan? 61 Peter F. Drucker with V. Kasturi Rangan, Juana Bordas, and Caroline Ghosn Transformational Leadership 81 Frances Hesselbein with Lauren Maillian Bias The Self-Assessment Process 89 Peter F. Drucker Suggested Questions to Explore 91 Notes 101 Definition of Terms 105 Additional Resources 107 About the Contributors 109 About the Frances Hesselbein Leadership Institute 117 Acknowledgments 120
The late PETER F. DRUCKER (1909-2005), known worldwide as the "Father of Modern Management," was a professor, management consultant, and writer. Drucker directly influenced a huge number of leaders from a wide range of organizations across all sectors of society. Among them: General Electric, IBM, Intel, Procter & Gamble, Girl Scouts of the USA, The Salvation Army, Red Cross, United Farm Workers, and several presidential administrations. FRANCES HESSELBEIN, a Presidential Medal of Freedom recipient, is the president and CEO of the Frances Hesselbein Leadership Institute (formerly the Leader to Leader Institute) and editor-in-chief of the award-winning quarterly journal, Leader to Leader, as well as co-editor of 27 books translated into 29 languages. JOAN SNYDER KUHL, founder of Why Millennials Matter, is an international speaker, leadership trainer, and consultant specializing in global talent development and generational engagement strategies.
"The book is concise but compelling reading, as Peter Drucker's wisdom is timeless and a most valuable tool for leaders across all generations, and as such, this very readable book is a must for all today's managers." (Institute of Management Services Journal, October 2015)