About the Author

T. Scott Gross is a customer service/management expert with an expansive list of Fortune 500 clients. As an instrument-rated pilot and a certified Emergency Medical Technician, Scott has worked several fascinating jobs and he now pours all of his experience and expertise into writing. He has authored numerous books, including Millennial Rules (Allworth Press). Scott lives in Kerrville, Texas.

Andrew Szabo has extensive experience in luxury hospitality management and is best known as the creator of Simply Irresistible Marketing. He is the go-to guy when A-list clients are in need of marketing, branding, and business development strategies. He lives in Dallas, Texas.

Michael Hoffman, known for his contagious, often outrageous platform interactions with his audience, teaches companies around the world how to create a culture of ownership and influence. He lives in Dallas, Texas.

Reviews

"T. Scott Gross makes me smile. As a storyteller, thinker, creative genius, and friend, you'll love his brilliant insights." —Mark Victor, coauthor of Chicken Soup for the Soul

"When I first heard of Scott's book, my reaction was . . . 'Why didn't I think of that?' . . . This is one of the rare instances where the title is as powerful as the contents." —Herman Cain, former president/CEO of Godfather's Pizza

"Positively Outrageous Service is the most enjoyable book I have read concerning customer service during the past decade." —Coleen C. Barrett, president emeritus of Southwest Airlines, Co.