Table of Contents

1. Introduction to Library Assessment 2. Institutional measures of student satisfaction 3. LibQUAL+ and other standardised library surveys 4. In-house library surveys 5. Library statistics 6. Qualitative feedback 7. Emerging techniques 8. More than measuring: using assessment holistically 9. Conclusion: assessment is for every academic library

About the Author

Selena Killick is the Senior Library Services Manager responsible for Engagement & Insight at the Open University Library and regularly analyses, presents, publishes and advises libraries internationally on library assessment.

Frankie Wilson is the Head of Assessment at the Bodleian Libraries, University of Oxford providing strategic leadership for assessment throughout the Libraries, including training staff in assessment techniques, and designing and running assessment activities to drive changes in service provision to improve customer satisfaction.

Reviews

'The word assessment can send chills down the spine of librarians. This book will help remedy that. Killick (Open Univ., UK) and Wilson (Univ. of Oxford, UK) provide solid, usable advice about planning and participating in assessment activities within academic libraries. In reassuring language, they take the mystery out of assessment and provide tangible guidance for those hesitant to begin.'— CHOICE connect
*CHOICE*