Chapter 1 Introduction; Part I Part I; Chapter 2 Senge’s The Fifth Discipline; Chapter 3 Bertalanffy’s open systems theory; Chapter 4 Beer’s organisational cybernetics; Chapter 5 Ackoff’s interactive planning; Chapter 6 Checkland’s soft systems approach; Chapter 7 Churchman’s critical systemic thinking; Chapter 8 Senge’s The Fifth Discipline revisited; Part II Concepts; Chapter 9 Towards systemic thinking; Chapter 10 The demise of problems, solutions and normal organisational life; Chapter 11 Getting to grips with complexity; Chapter 12 Deepening systemic appreciation; Chapter 13 Window 1; Chapter 14 Window 2; Chapter 15 Window 3; Chapter 16 Window 4; Chapter 17 Prismatic thought; Part 3 Approach; Chapter 18 Organisational learning and transformation; Chapter 19 Systemic evaluation; Chapter 20 Instrumental and experiential action; Part 4 Practical animation; Chapter 21 Local Area Policing (LAP) in York, UK; Chapter 22 Reflections and key insights of systemic thinking;
Robert Louis Flood is a renowned and authoritative expert in the field of management. He has implemented systemic management in a wide range of organisations in many continents and lectured by invitation in twenty-five countries, including Japan and the USA. Professor Flood has featured on a number of radio and TV programmes. His book Beyond TQM (Wiley) was nominated for the 1993 MCA Management Book of the Year.
'An important book, deserves to be read widely' Jennifer Wilby, Systemic Practice and Action Research
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