We use cookies to provide essential features and services. By using our website you agree to our use of cookies .

×

Free Worldwide Shipping

Shop over 1 Million Toys in our Huge New Range

Service Fanatics
By

Rating

Product Description
Product Details

About the Author

JAMES MERLINO, MD, is the Chief Experience Officer of the Cleveland Clinic Health System and is a practicing colorectal surgeon in the Digestive Disease Institute. He is the founder and current president of the Association for Patient Experience and is a recognized world thought leader in the emerging field of patient experience. In 2013, HealthLeaders magazine named him one of "20 People Who Make Healthcare Better."

Reviews

"This book helps take it from all the talk-talk-talk, handwringing and buzzword soup we've been hearing among people who know they're supposed to 'do' patient experience and replaces it with what really works." Forbes 20141029

Ask a Question About this Product More...
Write your question below:
Look for similar items by category
Item ships from and is sold by Fishpond Retail Limited.
Back to top