Table of Contents

A world of distinctions and distortions; What and where is CEE?; So many similarities, so many differences; Coming home as a stranger in a strange land; Finding points of synthesis; Building on common ground; Customer service and client maintenance in CEE; The long shadow of mother Russia; Culture, corruption, and other imperatives; Looking ahead; Looking for a CEE-specific manager development model.

About the Author

Woodrow. H Sears, Audrone Tamupson