Table of Contents

Introduction Part I: Personal effectiveness 1. Self-awareness 2. Time management 3. Stress management 4. Information management 5. Assertiveness 6. Beating the bully 7. Using supervision 8. Being creative 9. Continuous professional development 10. Being realistic and resilient Part II: Interaction skills 11. Valuing diversity 12. Verbal communication 13. Nonverbal communication 14. Written communication 15. Interviewing 16. Influencing skills 17. Leadership 18. Handling feelings 19. Managing conflict 20. Multidisciplinary working Part III: Intervention skills 21. Anti-discriminatory practice 22. Being systematic 23. Assessment 24. Planning 25. Decision making 26. Managing risk 27. Review and evaluation 28. Ending 29. Responding to trauma: promoting healing and recovery 30. Reflective practice Conclusion.

About the Author

Dr Neil Thompson is an independent writer, educator and adviser with over 40 years’ experience of helping people tackle their problems and fulfil their potential. Formerly a university professor, he is currently involved in developing a range of online learning resources and managing the humansolutions portal (www.humansolutions.org.uk). His website and blog are at: www.NeilThompson.info.