David H. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including Managing the Professional Service Firm, True Professionalism, and Practice What You Preach, and coauthor of The Trusted Advisor.
Charles H. Green is an executive educator and business strategy consultant to the professional services industry. Charlie has taught in executive education programs for the Kellogg Graduate School of Management at Northwestern University, and for Columbia University Graduate School of Business, as well as independently through his firm, Trusted Advisor Associates. His current work centers on the nature of trust-based relationships within organizations, and on the management of professional service firms. Green is a graduate of Columbia and Harvard Business School. He spent the first twenty years of his career with The MAC Group and its successor, Gemini Consulting, where his roles included strategy consulting (in Europe and the United States), VP Strategic Planning, and a variety of other firm leadership roles. He is the author of numerous papers, with articles published in the Harvard Business Review and Management Horizons. He is president of Trusted Advisor Associates, which he founded with Rob Galford. He resides in Morristown, New Jersey.
Robert M. Galford is currently a Managing Partner of the Center
for Executive Development in Cambridge, Massachusetts, and was
formerly the executive vice president and chief people officer of
Digitas, Inc., a leading Internet professional services firm with
over 1,400 employees. He taught for many years on executive
programs at the Columbia Graduate School of Business and the
Kellogg Graduate School of Management at Northwestern University,
in addition to consulting to professional services firms,
technology companies, and financial institutions. Rob has lived and
worked in both Western Europe and North America as a vice president
of The MAC Group and its successor firm, Gemini Consulting. He has
practiced law with the international firm of Curtis,
Mallet-Prevost, Colt & Mosle in New York and Washington, and has
also worked in investment management for Citicorp. Rob's writing
and commentaries on management have been published in the Boston
Globe and he is a three-time contributor to the Harvard Business
Review. He currently sits on the boards of directors of Forrester
Research, Inc., and Access Data Corporation. He also hosts the
business video Talk About Change! with the popular cartoon
character Dilbert.
Tom Peters author of The Professional Service 50 This is a
brilliant -- and practical -- book. In our world gone mad, trust
is, paradoxically, more important than ever.
Professor Charles Fombrun Leonard N. Stern School of Business, New
York University The Trusted Advisor gets to the heart and soul of
the advice business. This path-breaking book is a must-read.
William F. Stasior senior chairman and former CEO, Booz-Allen &
Hamilton This book is engaging, enjoyable, and absolutely on
target. It is packed with truth. The Trusted Advisor will guide
success not just in the advisory professions but in leadership and
life as well.
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