Table of Contents

1: Paul Adler and Terry Winograd: The Usability Challenge
2: John Rheinfrank: Design for Usability: Crafting a Strategy for the Design of a New Generation of Xerox Copiers
3: Charles Kukla, Elizabeth Anne Clemens, Robert Morse, and Debra Cash: An Approach to Designing Effective Systems
4: Hal Salzman: Skill-Based Design: Productivity, Learning, and Organization Effectiveness
5: Pelle Ehn: Scandinavian Design: On Participation and Skill
6: Martin Corbett: Work at the Interface: Advanced Manufacturing Technology and Job Design
7: John Seely Brown and Paul Duguid: Enacting Design for the Workplace

Reviews

"The book contains much insight." --B. Hazeltine, Computing Reviews
"Unusual in that the research it brings together spans the perspectives of cognitive psychology, the sociology of work and technology, work-oriented systems design, computer-supported cooperative work, and human-computer interaction. Although most of these essays are not directly related to computer systems, they will nevertheless help anyone involved in building products design better ones." --Robert C. Briss, Computer/IEEE P&DT
"The book contains much insight." --B. Hazeltine, Computing Reviews
"Unusual in that the research it brings together spans the perspectives of cognitive psychology, the sociology of work and technology, work-oriented systems design, computer-supported cooperative work, and human-computer interaction. Although most of these essays are not directly related to computer systems, they will nevertheless help anyone involved in building products design better ones." --Robert C. Briss, Computer/IEEE P&DT