Contents: Preface; Uncovering complexity and detail: the UX proposition, Andy Priestner and Matt Borg; Using ethnographic methods to study library use, Bryony Ramsden; Embracing an ethnographic agenda: context, collaboration and complexity, Donna M. Lanclos; Holistic UX: harness your library's data fetish to solve the right problems, Matt Borg and Matthew Reidsma; Applying human-centred design to the library experience, Paul-Jervis Heath; The why, what and how of using ethnography for designing user experience in libraries (and a few pitfalls to avoid), Leah Emary; Identifying the barriers: taskscapes and the social contexts of library UX, Andrew D. Asher; Illuminating study spaces at Cambridge University with Spacefinder: a case study, Andy Priestner; WhoHas?: a pilot study exploring the value of a peer-to-peer sub-lending service, Helen Murphy; User experience beyond ramps: the invisible problem and the special case, Penny Andrews; Changing the dialogue: the story of the award-winning Alan Gilbert Learning Commons, Rosie Jones and Nicola Grayson; Case study: UX and a small academic library, Margaret Westbury; Understanding our students and ourselves: transformative library instruction through an ethnographic lens, Michael Courtney and Carrie Donovan; What makes an informal learning space?: a case study from Sheffield Hallam University, Bea Turpin, Deborah Harrop, Edward Oyston, Maurice Teasdale, David Jenkin and John McNamara; Spaces for learning? Using ethnographic techniques: a case study from the University Library, Edge Hill University, Helen Jamieson; Are you sitting comfortably...?, Elizabeth Tilley; UX in libraries: leaping the chasm, Andy Priestner and Matt Borg; Index.
Andy Priestner is a freelance trainer and consultant specialising in user experience, social media, marketing, communications and teambuilding, working with libraries, universities and the private sector in the UK and mainland Europe. He originated the UX in Libraries conference and is currently managing Cambridge University Library's Futurelib innovation programme which employs ethnography and human-centred design. Matt Borg is a librarian, trainer, geek and troublemaker. An academic librarian for over 14 years, he is currently working with libraries across Europe on library technologies such as discovery systems and library services platforms. He is also a freelance trainer. He likes fonts, coffee, LEGO and books.
"The question becomes how to get this book, these powerful chapters, into the right hands...There are no answers offered in this review, other than for practitioners to keep talking and sharing. If we're lucky, with its honesty and rational approach, User Experience in Libraries: Applying Ethnography and Human-Centered Design can break through."- Heidi Steiner Burkhardt, University of Michigan Library, Weave: Journal of Library User Experience