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Winning the War for Talent


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Table of Contents

About the author xi Acknowledgements xiii Introduction: Why change? 1 1 The drivers: the three secret weapons for hiring great people 13 2 The infrastructure: the six bones of great recruitment 33 3 Attracting: what great people want and how to sell it to them 49 4 Screening: using objective tools to measure attitude, skills and practical fit 77 5 Interviewing: inspiring and assessing 105 6 Engaging: employing the best people for the business 133 7 Retaining: keeping your highfliers 153 Conclusion: The knowing/doing challenge 187 Appendix: The Highfliers 7-step System checklist 191 Endnotes 195 Reference list 199 Index 201

About the Author

Mandy Johnson is a best-selling business author, an HR consultant and a passionate campaigner for hiring innovations. As a former UK Director and Australian HR Leader of global travel retailer, Flight Centre, she has interviewed over a thousand people and the awful gut-wrenching mistakes she made, and a few good calls too, gave her vital information on successful HR techniques. Mandy has been interviewed on her effective strategies in The Australian Financial Review , HR Magazine , the German Eins Magazine and on 2UE, 5AA, 4BC and ABC Radio's Conversation Hour and Jon Faine Morning Programme , and her Winning The War For Talent seminar was Bond University's most popular Executive Education program of its year. Mandy now juggles writing and consulting, and in her spare time speaks at conferences and runs recruitment master classes to debunk hiring myths and teach people successful strategies to achieve their business goals. You can also find Mandy online at: www.therecruitmentrevolution.co www.facebook.com/familyvillagetribe www.linkedin.com/pub/mandy-johnson

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