Table of Contents

Part I: The Convergence of Process and Systems.; Part II: Framing the Process.; Part II: Swimlane Diagrams.; Part IV: Understanding the As-Is Process.; Part V: The To-Be Process and Transition to System Requirements.

About the Author

Alec Sharp is the founder and senior consultant of Clariteq System Consulting, Ltd. in West Vancouver, British Columbia, Canada. He is a founding member and past-president of the British Columbia DAMA (Data Administration Management Association) chapter. Patrick McDermott is president of McDermott Computer Decisions, Inc., in Oakland, California. He received his B.A. in Economics from California State University at Sacramento. He has served as director of the Data Management Association (DAMA).